Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of Minnesota’s top employers. Our clients include ground-breaking start-up companies and well established billion dollar organizations who want to find their next generation of talent.

The Job:

We are currently recruiting an entry-level Software Support Specialist to help manage a growing need for client consulting. This is a great opportunity to join one of the fastest growing tech startups in the Twin Cities, and it's a great foot in the door for anyone who has strong technical knowledge and/or a degree in a technology-based field.

What You Will Be Doing:

  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Add security or performance upgrades as needed
  • Assist in training new Computer Support Specialists when instructed

Our Ideal Candidate Has:

  • Customer service orientation - proactively assist clients in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
  • Computer and electronics expertise - knowledge of circuit boards, processors, chips, electronic equipment, computer hardware and software, including applications and programming
  • Communication - express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization
  • Critical thinking - use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Dependable - be reliable, responsible, and utilize good judgment in fulfilling obligations

Requirements:

  • Bachelor's degree

Katapult Network is an equal opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply.

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