Job Description

We are currently recruiting an entry-level Computer Support Specialist to help manage a growing need for client consulting. This is a great opportunity to join one of the fastest growing tech startups in the Twin Cities, and it's a great foot in the door for anyone who has strong technical knowledge and/or a degree in a technology-based field. The computer support specialist will provide technical assistance to computer system users, and answer questions or resolve computer problems for clients in person, via telephone or from remote location. This may include providing assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Type: Full-time

Salary: $35,000.00 to $40,000.00 /year

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

Schedule:

  • Monday to Friday

Responsibilities

  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Add security or performance upgrades as needed
  • Assist in training new Computer Support Specialists when instructed

Transferable Skills Needed

  • Customer service orientation - proactively assist clients in a professional, friendly manner in order to create the best possible experience by building relationships, understanding qualitynstandards for service, and utilizing customer needs assessments
  • Computer and electronics expertise - knowledge of circuit boards, processors, chips, electronic equipment, computer hardware and software, including applications and programming
  • Communication - express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization
  • Critical thinking - use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Dependable - be reliable, responsible, and utilize good judgment in fulfilling obligations

Requirements

● Bachelor's degree in Computer Science or related field

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