Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the Nation’s top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations who want to find their next generation of talent.

The Job:

We are recruiting for an entry-level Customer Support Specialist. This is a great opportunity for any recent graduate or emerging professional looking to start their career. The Customer Support Specialist develops dynamic relationships and supports a variety of teams throughout the organization.

A best-fit candidate should be collected, professional, and comfortable with all modes of communication. This position offers competitive pay and benefits as well as strong opportunities for growth. Recent college graduates are encouraged to apply. No previous experience is required.

What You Will Be Doing As A Customer Support Specialist:

  • Support customer relations by answering inbound calls to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complaints
  • Act as the face of the organization, providing friendly, professional service even in the face of difficulties
  • Keep records of customer interactions and transactions details of inquiries, complaints, and comments, as well as actions taken
  • Use critical thinking to solve customer complaints and questions
  • Act as a subject-matter expert regarding all customer queries
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Assist other teams including development, sales, and marketing as needed

Our Ideal Customer Support Specialist Candidate Has:

  • Reliable - project a sense of trustworthiness and dependability
  • Critical thinking - use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Customer service orientation - proactively assist clients in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
  • Self-control - Keep a positive attitude in the face of criticism and maintain composure, keeping emotions in check and avoiding aggressive behavior, even in very difficult situations.
  • Communication - express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization

Requirements To Be A Customer Support Specialist:

  • Bachelor's degree

Katapult Network is an equal opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply.

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Other job titles that we would consider: Administrative Assistant, Executive Assistant, Operations Assistant, Office Admin, Admin Assistant, Office Manager, Office Assistant, Corporate Assistant, Operations Manager, Receptionist, Front Desk Receptionist, General Office Assistant, Office Administrative Assistant, Receptionist/Office Assistant, Customer Service/Office Assistant, HR Assistant, Human Resources Assistant, Scheduling Assistant, Corporate Administrative Assistant, Secretary, Office Support, Office Support Assistant