Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the Nation’s top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations who want to find their next generation of talent.
We are currently recruiting for an entry-level Customer Service Associate. This person will be responsible for service operations, reporting functions, purchasing and budgeting, light accounting, and client management. This is an excellent opportunity to build skills for the future and offers great opportunities for growth. Apply today!
What You Will Be Doing
Provide ongoing assistance to customers and respond to customer inquiries and complaints
Collaborate with employees engaged in sales, inventory, reconciling cash receipts, or performing services for customers
Monitor sales activities to ensure that customers receive satisfactory service and quality goods
Instruct staff on how to handle difficult and complicated customer inquiries
Prepare for escalated customer queries by maintaining and updating product and services knowledge
Record customer inquiries and responses in customer accounts
Suggest and implement improvements on customer service processes as instructed
Our Ideal Candidate Has
Conflict Resolution—pleasantly handle complaints, settle disputes, and resolve grievances and conflicts in a mutually satisfactory manner
Communication—express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization
Customer service orientation—proactively assist clients in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
Self-control—Keep a positive attitude in the face of criticism and maintain composure, keeping emotions in check and avoiding aggressive behavior, even in very difficult situations.
Organizing and planning—develop specific goals and benchmarks to prioritize, organize and accomplish your work in a timely manner
Katapult Network is an equal opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply.